Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your band to request a return or an exchange.

To be eligible, the band must be unworn and in the same condition you received it, in its original packaging. You’ll also need your order number as proof of purchase.

To start a return, send us a message through the contact page with your order number and a line on why you’re returning it. If the return is accepted, we’ll reply with the return address and instructions on how to send it back. Bands sent back without a return being accepted first can’t be processed.

Return postage is yours to cover, unless the band arrived damaged, faulty or wasn’t what you ordered. In that case we cover it.

Damages and issues

Please check your order when it arrives and contact us straight away if the band is faulty, damaged or not what you ordered, so we can look at it and make it right. Faults that appear after the first 30 days are handled under our one-year craftsmanship warranty.

Exceptions

Beads with a name or a custom symbol are made for you, so they can’t be refunded for a change of mind. If the band is unworn, we can exchange it for the same band in a different size.

Gift cards can’t be returned.

Exchanges

If the size is wrong, message us through the contact page and we’ll exchange it for the same band in the right size once yours is back with us. If you’d like a different band, the quickest way is to return the one you have and place a new order once the return is accepted.

Refunds

We’ll let you know once we’ve received and checked your return, and whether the refund is approved. If it is, you’ll be refunded to your original payment method within 10 business days. Your bank or card provider can take a few more days to show it.

If more than 15 business days have passed since your refund was approved and it hasn’t arrived, send us a message through the contact page.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.